Shipping policy

At Chloe Dress Official, we are committed to providing reliable shipping and a smooth delivery experience for every customer. Please review the information below carefully before placing your order.

Order Processing Time

Many of our dresses require preparation after your order has been confirmed. Processing time may vary depending on the design, fabric, detailing and current order volume.

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Order Type	Estimated Processing Time
Standard Dresses	3–7 Business Days
Complex / Handmade Designs	7–15 Business Days
Peak Season Orders	Additional Processing Time May Be Required

Processing times may be affected by factors including:

Dress design complexity
Fabric availability
Handmade embellishments or detailing
Customization requirements
Seasonal order volume

Estimated Shipping Time

After your order has completed processing and has been shipped, estimated transit times may vary depending on the destination.

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Destination	Estimated Shipping Time
United States	8–12 Business Days
Canada	12–15 Business Days
Australia	12–15 Business Days
France	12–15 Business Days
Italy	12–15 Business Days
Mexico	12–15 Business Days
New Zealand	12–15 Business Days
Other Countries / Regions	Varies by Destination

Shipping times are estimates only and are not guaranteed. Delivery may take longer because of customs clearance, weather conditions, carrier delays, public holidays or other circumstances outside our control.

Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Please take both processing and shipping time into consideration when ordering a dress for a wedding, prom, graduation or another important event.

If you need your dress by a specific date, we recommend contacting Chloe Dress Official before placing your order.

Shipping Confirmation & Tracking

Once your order has been shipped, available tracking information will normally be sent to the email address associated with your order.

Please make sure that the email address provided during checkout is correct and active.

After shipment, customers are encouraged to monitor tracking updates regularly and follow any instructions provided by the shipping carrier.

Shipping Address Requirements

Please carefully review your shipping information before completing your order.

Your shipping information should include:

Recipient's full name
Complete street address
Apartment, unit or building number when applicable
Correct city and region
Correct postal or ZIP code
Valid telephone number
Active email address

We do not recommend using a P.O. Box for dress orders where the selected carrier requires a physical delivery address.

If an incomplete or unsupported address is provided, our team may contact you before shipment to request updated delivery information.

Address Changes

If you need to change your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered shipment preparation or has already been dispatched.

Chloe Dress Official is not responsible for delivery problems caused by incorrect or incomplete shipping information submitted by the customer.

Packaging Information

Dresses are carefully folded and packaged to help protect them during transportation.

Protective packaging materials may be used.
Water-resistant outer packaging may be used where appropriate.
Multiple items may be packed together when practical.
Some orders may be divided into multiple shipments.

Minor wrinkles or creases may occur during transportation and are generally considered normal for formal garments.

Depending on the fabric and care instructions, gentle steaming may help remove transportation wrinkles.

Customs Duties & Taxes

International orders may be subject to customs charges, import duties, VAT, sales taxes or other fees imposed by the destination country or region.

These charges are determined by local customs or tax authorities and may vary depending on the destination and order value.

Unless otherwise stated during checkout, customs duties, import taxes and similar destination charges are the responsibility of the customer.

Chloe Dress Official does not control customs charges and cannot predict the exact amount that may be assessed.

Customs Clearance

International shipments may require customs clearance before delivery.

Customs authorities may request additional information from the recipient. Customers are responsible for cooperating with local customs requirements when necessary.

Delays caused by customs inspections or clearance procedures are outside the direct control of Chloe Dress Official.

Shipping Delays

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

Severe weather
Public holidays
Customs inspections
Transportation disruptions
Carrier operational delays
Flight disruptions
High seasonal shipping volume
Natural disasters or other force majeure events

We appreciate your patience when unexpected transportation delays occur.

Lost or Delayed Packages

If your tracking information shows an unusual delay or appears to have stopped updating for an extended period, please contact us.

We will make reasonable efforts to assist you in communicating with the applicable shipping carrier and reviewing the available tracking information.

Chloe Dress Official is generally not responsible for:

Carrier delays outside our control
Packages delivered to an incorrect address provided by the customer
Failed delivery attempts caused by recipient unavailability
Packages returned because of incomplete address information
Customs-related delays
Delays caused by local postal or courier operations

Failed Delivery Attempts

Customers are responsible for monitoring tracking updates and being available to receive their package when required.

If a carrier cannot successfully deliver a package, it may be held at a local facility or returned to the sender depending on the carrier's procedures.

Additional shipping charges resulting from repeated delivery attempts, refused packages or incorrect addresses may be the customer's responsibility where permitted by applicable law.

Shipping Fees

Shipping costs may vary based on:

Destination country or region
Package weight
Shipping method
Order quantity
Package dimensions

Available shipping fees will normally be displayed during checkout before payment is completed.

Multiple Item Orders

If your order contains multiple dresses or products, they may be shipped together or separately depending on preparation and production schedules.

When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Receiving one package before another does not necessarily mean that an item is missing from your order.

Urgent Orders

If you are purchasing a dress for a specific event date, please place your order as early as possible.

Processing and shipping estimates cannot guarantee arrival by a specific event date because unexpected production, customs or transportation delays may occur.

For urgent orders, please contact our customer service team before purchasing so that we can provide available information regarding your expected timeline.

International Shipping

Chloe Dress Official may ship to customers in multiple countries and regions. Available shipping destinations and shipping methods are determined during checkout.

International delivery times may vary significantly depending on customs processing and local carrier operations.