Frequently Asked Questions
Find helpful answers about ordering, payment, sizing, customization, shipping and your Chloe Dress shopping experience.
If you still need assistance, our customer care team is always happy to help.
Everything You Need to Know
Choosing a dress for an important occasion should feel exciting, not complicated.
We've answered some of the most common questions from our customers to help you shop with confidence.
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How do I place an order?
Browse our collections and select the dress you love. Choose the available color and size options shown on the product page before adding the dress to your cart.
Review your selections, shipping information and order details carefully before completing checkout.
Can I place an order by phone?
Orders should be placed directly through our official website at www.chloedress.com to help maintain payment security and order accuracy.
Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Cancellation availability may depend on whether preparation, production or shipping has already started.
Can I change the size or color after ordering?
Please email us as soon as possible if you need to request a change.
We cannot guarantee that an order can be modified once preparation or production has started.
Can I request a special modification?
Certain dresses may support special requests depending on the individual design.
If you have a specific customization request, please contact us before placing your order.
Payment
Which payment methods can I use?
Available payment methods are displayed during checkout. Select one of the payment options offered for your order and follow the instructions shown.
Can I pay with a credit or debit card?
If card payment is available during checkout, you can enter your card information using the secure payment form.
Is my payment information secure?
Our website checkout is designed to process payment information through secure payment technology and available payment providers.
Why did my payment fail?
A payment may be unsuccessful because of incorrect payment information, authorization limits or restrictions from the card issuer or payment provider.
Please check your information and contact your payment provider if the issue continues.
Measure Before Choosing Your Size
Formalwear sizes may differ from everyday clothing sizes. We recommend choosing your dress based on actual body measurements.
Measure your bust, waist and hips carefully and compare them with the size chart before ordering.
If you're between sizes, consider the silhouette and fabric of the dress when making your decision.
Size & Fit
How do I determine my size?
Compare your actual body measurements with the size chart provided for the dress.
We recommend measuring yourself before ordering rather than selecting a size only according to your everyday clothing.
How should I take my measurements?
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around the narrowest part of your natural waist.
- Hips: Measure around the fullest part of your hips while standing with your feet together.
- Hollow to Floor: Measure vertically from the hollow at the base of your neck to the floor while standing straight.
What if my measurements don't match one standard size?
If your measurements fall between two standard sizes, choosing the larger size may provide more flexibility for minor tailoring.
Custom sizing may also be available for certain styles.
Are your sizes the same as US, UK or EU sizes?
Formalwear sizing can vary between brands. Always compare your measurements with the Chloe Dress size chart rather than relying only on your usual size.
Shipping
How long does shipping take?
Delivery times may vary depending on the destination, order preparation time and shipping method.
Please review the shipping information shown during checkout and any relevant information provided for your order.
Will I receive tracking information?
When tracking information becomes available after shipment, it may be sent to the email address associated with your order.
Do you offer international shipping?
Available destinations and shipping services are shown during checkout where applicable.
What should I do if I have a delivery question?
Please contact our customer care team and include your order number so we can better understand your inquiry.
Order Help
Include your order number and order email when contacting us about an existing purchase.
Size Help
Send us your measurements and the dress link if you need help reviewing the size chart.
Product Help
Contact us before ordering if you have questions about a dress, color, fabric or available option.
Still Need Assistance?
If you have questions about an order, sizing, shipping, customization or a product, please contact us.
Email: chloedress@hotmail.com
Website: www.chloedress.com
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